Privacy Policy

Last Updated: January 20, 2026

SoloBoard ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered advisory platform (the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, password, and any other information you choose to provide.
• Business Context: To personalize your advisory experience, you may provide information about your business, including company name, industry, stage of development, goals, challenges, financial information, and other business-related details.
• Project Information: Information about specific projects, initiatives, or decisions you are working on.
• Conversation Content: The messages, queries, and other content you submit during interactions with AI Advisors.
• Payment Information: If you subscribe to a paid plan, we collect billing information such as credit card details (processed securely through our payment processor).
• Communications: Information you provide when you contact us for support or feedback.

1.2 Information Collected Automatically

• Usage Data: Information about how you use the Service, including features accessed, actions taken, time spent, and interaction patterns.
• Device Information: Information about your device, including IP address, browser type, operating system, device identifiers, and mobile network information.
• Log Data: Server logs that record information about your interactions with the Service.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information and improve the Service. See Section 7 for more details.

1.3 Information from Third Parties

If you connect third-party services (such as Google Drive or OneDrive) to the Service, we may receive information from those services as authorized by you and in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Personalize your advisory experience based on your business context
• Process your transactions and manage your subscription
• Transmit your queries to Third-Party AI Services for processing and response generation
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations
• Display advertisements (for free tier users)

3. Sharing of Information with Third-Party AI Services

3.1 Third-Party AI Providers

We encourage you to review the privacy policies of these providers to understand how they handle the data we transmit to them.

3.2 Infrastructure and Data Storage

Your data is stored and processed on Amazon Web Services (AWS) infrastructure. AWS provides the cloud computing services that host our application, databases, and related systems. Data may be stored in AWS data centers located in the United States. For information about AWS's security practices and certifications, please visit aws.amazon.com/privacy. AWS acts as a subprocessor of your data, and we maintain a Data Processing Agreement with AWS to ensure appropriate safeguards for your information.

3.3 How Third-Party AI Services Process Your Data

When you use the Service, your conversation content and relevant context may be:

• Processed by the AI provider's systems to generate responses;
• Temporarily retained by the AI provider for abuse monitoring and safety purposes (typically for 30 days or as specified in their policies);
• Subject to the AI provider's terms of service and acceptable use policies.

We use API access with data processing agreements where available to help protect your privacy. We have opted out of allowing our API data to be used for model training where such options are provided by the AI providers.

3.4 Your Acknowledgment

4. Other Sharing of Information

In addition to sharing with Third-Party AI Services, we may share your information with:

• Service Providers: Companies that provide services on our behalf, such as payment processing, hosting, analytics, customer support, and marketing. These providers are bound by contractual obligations to protect your information.
• Cloud Storage Providers: If you use our Output feature to save content to Google Drive, OneDrive, or other connected services, your content will be shared with those providers.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our assets.
• With Your Consent: When you have given us permission to share your information.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Conversation history is retained to enable continuity in your advisory sessions but may be deleted upon request (subject to technical and legal limitations).

When you delete your account, we will delete or anonymize your personal information within a reasonable time, except as required for legitimate business or legal purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for the operation of the Service, including authentication and security.
• Analytics Cookies: Help us understand how users interact with the Service to improve functionality.
• Preference Cookies: Remember your settings and preferences.
• Advertising Cookies (Free Tier): For users on our free tier, we may use advertising cookies to display relevant advertisements.

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality of the Service.

8. Third-Party Integrations

The Service may allow you to connect with third-party services such as Google Drive and OneDrive. When you connect these services, we request only the minimum permissions necessary (e.g., file-scoped access for Google Drive, AppFolder access for OneDrive).

Your use of these integrations is subject to the privacy policies of those third parties. We encourage you to review their privacy practices.

SoloBoard's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

9. Your Rights and Choices

9.1 Access and Correction

You may access, correct, or update your account information at any time through the Service settings.

9.2 Data Portability

You may request a copy of your personal data in a structured, commonly used format.

9.3 Deletion

You may request deletion of your account and associated personal data by contacting us. Note that some information may be retained as required by law or for legitimate business purposes.

9.4 Marketing Communications

You may opt out of receiving promotional communications by following the unsubscribe instructions in those messages or by adjusting your account settings.

9.5 Do Not Track

We currently do not respond to "Do Not Track" browser signals.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including the United States. These countries may have data protection laws that are different from the laws of your country.

By using the Service, you consent to the transfer of your information to countries outside your country of residence. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to delete your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information provided below.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access, rectify, and erase your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes performance of our contract with you, legitimate interests, and your consent where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Service and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: